If any of your items arrive damaged we will replace them and we may ask you to return the damaged items. We will refund any reasonable return postage costs - proof of posting costs will be required. Where items are damaged in transit you may be asked to provide information to help us reclaim our costs. If any of your items arrive damaged please retain the items and packaging and contact us on 0800 0430 826 as soon as possible. Damages should be reported to us as soon as possible, ideally within 2-3 working days of receipt, so we can deal with your issue promptly
Under UK law when you purchase items from us you have the right to cancel the contract for the purchase of any of these items within a period of 30 working days, beginning with the day after the day on which the item is delivered.
If you wish to cancel any part of an order you have placed with us please contact us on 0800 0430 826 or email us at firstname.lastname@example.org or click the 'Contact Us' link found at the top and bottom of this page. We are open Mon-Fri 8.00am - 5.00pm (5.00pm Bank Holidays). Please note that to cancel items that have already been dispatched you will need to return those items to us at your cost to be received within 30 working days, beginning with the day after the day on which the item is delivered. We strongly recommend you get proof of posting your items, such as a free certificate of posting at a post office or use a recorded delivery service for returning items.
Please note the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to items that have been made bespoke for you or bought for business purposes. For custom business orders, i.e. orders not available via our website but put together on request (usually for large quantities or larger sizes of expensive oils), once an invoice has been issued all these orders will be subject to a 20% restocking fee if cancelled. The restocking fee covers the time and cost of preparing a custom order and ordering in goods to fulfil the order.
Any refunds that fall outside if the above are at the discretion of management